Contact Us

If you cannot find the answer to your enquiry on the website or on our Frequently Asked Questions page, please do not hesitate to Email a Question to our Customer Service team.

Do you have an event that you would like us to sell? If so, please email our Business development team at newbusiness@ticketSOUP.com detailing your ticketing requirements, they will assess your needs and contact you. Unfortunately we cannot answer customer service enquiries through this email address.

To develop a customised campaign or promotion proposal specific to your marketing needs, please contact our marketing team at advertising@ticketSOUP.com. Unfortunately we cannot answer customer service enquiries through this email address.

To make a booking you can also call us on 0844 395 4000.

Calling from outside the UK, call us on +44 844 395 4000

For accessible tickets please call 0844 359 4001

Standard Opening Times

SECC Box Office: Mon-Sat 9am-6pm, Sun closed *
Ticket Hotline: Mon-Sat 9am-6pm, Sun 11am-6pm *

*Please note these timings are the standard opening times of the SECC Box Office and may be subject to change depending on events taking place in the venue and On-sales for new events. Please check www.secc.co.uk or www.thessehydro.com for details of what time individual events will go on sale.

The SSE Hydro box office opens one hour before doors to the arena open and closes 30 minutes after the main act starts or at the end of the interval, unless otherwise stated.

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