ticketSOUP.com Help
The artist or promoter may impose a ticket limit in order to provide ticket
access to as many fans as possible. Ticket limits vary depending on the type of
event or the anticipated demand for tickets.
When you are shopping for tickets, you are "holding" real inventory. No one else
can purchase those tickets unless you release them. Due to high demand, we have
implemented a 10-minute limit, to give as many people as possible a chance to
purchase tickets.
When a popular event goes on sale there are literally hundreds and sometimes
thousands of customers simultaneously attempting to purchase tickets across all
distribution channels. If 500 customers are simultaneously buying four tickets
each, 2,000 tickets can be sold in a manner of minutes.
When customers find available tickets either online or through any of the other
channel, those tickets are held while the customer considers the purchase.
During that period, which lasts for only a few minutes, no one else can view or
purchase those tickets. If the customer decides not to buy the tickets, they
are "released" and become available to other purchasers. So if a customer is
looking at 10th row centre seats and decides not to buy, those seats become
available for another customer.
A promoter may release more tickets for the ticketSOUP box office to sell as the
event date approaches. This happens for several reasons such as 1) The artist
may no longer need the tickets that were held when the event originally went on
sale, or 2) Once the stage or event area is set up, the venue has a better idea
about which seats have a reduced view. Sometimes events are so popular that
even seats with reduced views are released for sale.
Additionally, tickets may also be re-released if a customer does not follow the
ticketSOUP box office published ticket limits or terms and conditions of sale.
The ticketSOUP box office assumes responsibility on cancelled events for those
tickets sold through our Internet site, contact centre and box office. The
decision to allow refunds is made by the venue or promoter. Typically the face
value of the ticket and the administration fee are refunded.
Following successful card authorisation the Scottish Exhibition Centre will
debit your account.
Occasionally, events are cancelled by the artist or promoter. Should this occur,
and you have booked directly with the ticketSOUP Box Office, we will contact
you by mail to inform you of refund or exchange procedures for that event.
Online
Buy tickets securely, at your convenience, day or night, 365 days a year. (Note:
For a brief period late each night, transactions cannot be processed as our
ticketing system goes through is daily maintenance.) Find event and venue
information 24 hours a day. Get venue information: - Easy-to-read, colour
seating plans for most venues
- Venue information such as directions and parking
- Schedule of all booked events
- Competitions
Over the Phone
Our telephone lines are open daily 9am-9pm on 0844 395 4000.
Box Office Counter
Open Mondays to Fridays 10am-6pm and Saturdays 10am-5pm.
Top Tips For Ticket Buyers - Advice from the National Arenas
Association (NAA)
-
Always call the venue Box Office first.
-
Only ever buy from the outlets listed in the show advertising.
-
Make sure you know the face value of the ticket and how much you are paying in
administration fees.
-
Always find out the location of the seats.
-
Make sure you know when the tickets will be delivered to you.
-
Never buy from an agent who tells you the tickets will be available to collect
outside the box office.
ticketSOUP.com aims to dispatch all tickets within two working days. If you have
a confirmation number for your order, your tickets are likely to be on their
way. If you have not received your tickets within 48 hours of the event, please
contact customer service as soon as possible. ticketSOUP.com will only posts
tickets to the billing address of a credit or debit card. If the address in
your booking does not correspond to that held by your card company your tickets
may be cancelled.
Some types of tickets have posting restrictions, including:
Souvenir Stock Tickets
are specially printed tickets, typically for large rock and pop events that
cannot be dispatched until 7-10 days prior to the event-taking place.
Standing or General Admission
tickets cannot be duplicated under any circumstances. To ensure there are no
problems with delivery we will usually post these tickets by secure post. This
enables us to track the progress of tickets through the postal system.
Mainland UK Customers
If you have selected delivery through standard post, please allow 7- 10 days.
Users from Southern Ireland are requested to select the UK postage option.
Customers outside UK mainland
We cannot post the tickets to international customers. Your tickets will be held
for collection at the venue box office and can be collected on the day of the
event. The cardholder must collect the tickets in person, with the card used to
purchase the tickets. The cardholder will have to sign for the release of the
tickets.
When an event goes on sale, tickets can be purchased online, by phone or in
person. We do not reserve a specific number of tickets for different
distribution channels, so the odds of getting tickets are the same no matter
how you choose to purchase your tickets.
From time to time, promoters may conduct "internet only sales" or other
promotions that are available via only one distribution channel. When they do
this, you can only purchase tickets through that particular distribution
channel.
Due to the increased risk of tickets being lost in transit, we only post tickets
to addresses within the UK and Northern Ireland. Instead tickets will be held
for collection at the venue Box Office at the time of the event.
To purchase tickets for the Disabled Platform please call ticketSOUP.com on 0844
395 4000 or call into the ticketSOUP Box Office at the SECC in person (open
Mon-Fri 10am-6pm and Sat 10am-5pm).