Business Extra 2012 - Carole Taylor
Sunday 14th October 10:00 – 11:00
From the moment she telephones to book, to the moment she steps out of the salon, the client’s expectation of her visit has grown enormously over the past few years. Providing the ultimate client journey requires constant refining of every aspect of the salon’s service.
Based on feedback from 2,000 salon clients, discover ways to enchant your clients at every step of the way. Exploring The Phone Call, The Arrival, The Consultation, The Backwash, The Hair Service and The Appointment Closure in order to perfect and polish all the salon has to offer and exceed every client’s expectation.
ClientWave is a business consultancy working exclusively with hair salons and beauty salons in the UK . A leading provider of salon training courses, mystery shopping services, professional salon website design and internet marketing services.
Carole Taylor has a degree in Business Studies and 20 years experience of management, training and marketing within the hair and beauty industry