Back to Basics - Profitable Customer Care
The recent recession has impacted not just the typical salon trade, but the luxury end of the market as well. In this one hour 'power session', Nergish Wadia-Austin addresses lessons learned and how customer care can be leveraged for greater profits without incurring proportional expenses. With this 'Back to Basics' presentation, Nergish hopes to deliver simple, easy to implement ideas for delegates to take back to their salon teams in order to increase customer spend. Not to be missed!